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Our Services
Customer service
- Answer all inquiries from the employer, the employees and the plan administrator
- Help with the plan’s management
- Provide tools to calculate the correct withdrawal for each employee according to the established agreements
- Assist with the follow up of various requests with the insurer
- Ensure that the insurer is acting in your and your employees’ best interest by questioning their decisions and answers
- Provide advice to the plan administrator regarding administrative procedures for suspensions, unpaid leaves, disabilities and maternity leaves and making sure that these meet legal legislations
- Support the human resources (HR) in the managing of disability claims with government bodies such as Workers’ Compensation & SAAQ by ensuring that the procedures respect the group coverage
Provide a toll-free telephone number for questions regarding customer service, administration and all types of claims.
Strategy and communication
- Assist with employee communications
- Support in showing the value of the plan to the employees
- Meet on a quarterly basis to review the financial aspects of the plan (for larger cases)
- Allow the client to be in control of exceptional cases throughout the year instead of reacting at renewal
- Support in finding solutions when a exceptional situation arises
- Submit the renewal conditions following the negotiations with the insurer
- Establish solutions for a more efficient control of the costs on both a short and long term basis
- If needed, suggest options adapted to the strategies put in place by HR
Financial aspects
- Prepare a detailed report of interventions, negotiations and analysis
- Negotiate with the current insurer
- Involve the employer in the case to ensure better control and to take control back, if needed
- Support with the administration of employee - employer deductions
Marketing and implementation
- Proceed the design of the «request for proposal»
- Assure a quality control of the proposals received by the insurers
- Provide advice regarding the pricing distribution (insured and non insured guarantees)
In the event of a change in insurer
- Approve the contractual documentation and the employee booklets
- Facilitate the meetings with the insurer, if needed (training on online management tools and meeting with the contacts from the insurer)
- Present the plan to the employees
GASQ will intervene whenever possible to satisfy the employer and their employees.