Our Services

• Answer all inquiries from the employer, the employees and the plan administrator
• Help with the plan’s management
• Provide tools to calculate the correct withdrawal for each employee according to the established agreements
• Assist with the follow up of various requests with the insurer
• Ensure that the insurer is acting in your and your employees’ best interest by questioning their decisions and answers
• Provide advice to the plan administrator regarding administrative procedures for suspensions, unpaid leaves, disabilities and maternity leaves and making sure that these meet legal legislations
• Support the human resources (HR) in the managing of disability claims with government bodies such as Workers’ Compensation & SAAQ by ensuring that the procedures respect the group coverage

Provide a toll-free telephone number for questions regarding customer service, administration and all types of claims.

• Assist with employee communications
• Support in showing the value of the plan to the employees
• Meet on a quarterly basis to review the financial aspects of the plan (for larger cases)
• Allow the client to be in control of exceptional cases throughout the year instead of reacting at renewal
• Support in finding solutions when a exceptional situation arises
• Submit the renewal conditions following the negotiations with the insurer
• Establish solutions for a more efficient control of the costs on both a short and long term basis
• If needed, suggest options adapted to the strategies put in place by HR

• Prepare a detailed report of interventions, negotiations and analysis
• Negotiate with the current insurer
• Involve the employer in the case to ensure better control and to take control back, if needed
• Support with the administration of employee - employer deductions

• Proceed the design of the «request for proposal»
• Assure a quality control of the proposals received by the insurers
• Provide advice regarding the pricing distribution (insured and non insured guarantees)

• Approve the contractual documentation and the employee booklets
• Facilitate the meetings with the insurer, if needed (training on online management tools and meeting with the contacts from the insurer)
• Present the plan to the employees